Activation Help

This issue is brought about if your computer not being able to connect to our activation server. In this case you will need to first check your internet connection and try activating again. If the problem persists, please can call us at: (361) 884-1500 and we can assist you in activating your program.

This issue is brought about if you are trying to activate a new install of the software with an invoice that has no more license available for it. To fix this, you must go onto one of the computers that you activated with the given invoice and deactivate the install on the old computer. If you believe this is a mistake or have any problems transfering the activation license, please can call us at: (361) 884-500 and we can assist you in activating your program.

This issue is brought about if you are trying to activate an install of our software with an invoice that did not purchase the software you are trying to activate. Example is if you bought the 1099Express program and try using the invoice you received from that purchase to activate the W2Express program. To fix this problem, please download the program that was purchased with that invoice. If you believe this is a mistake, please can call us at: (361) 884-1500 and we can assist you further.

This issue is brought about if the invoice number that you typed into the program does not match the invoice number that we have on our activation server. The likely result is that you need to check the invoice number you typed in and make sure it matches exactly to what was sent to you when you purchased the program from our site. Please try activating again and retype the invoice number and if the problem persists, please can call us at: (361) 884-1500 and we can assist you further.